You have the right to cancel your order for any item purchased and claim a full refund. To cancel your order, you must notify us within seven (7) working days following the day of delivery. The goods must be returned in an unused and re-saleable condition fourteen (14) working days after cancelling your order. Products cannot be returned if the security seal has been broken. You will have to pay the postage charge for returning products for refund within the time-scale detailed above. Pleaes email us to receive the correct returns address . Also please include a brief note in the packet indicating why you have returned the order, and also the invoice sent with the order. For any further information please call us and we will be happy to help If a refund has been requested, your payment account used to place the order will automatically be refunded upon us processing your return. We aim to do this within 30 days of you sending back your items, but it will depend on how quickly we receive them. You will be advised by email that a refund has been processed. It can then take up to fourteen working days for your account to be credited.